We warranty our branded fitness equipment products (Concorde, COREFX, 360 Athletics) for 1 year from the date of purchase for manufacturing defects only. This warranty covers damage due to imperfections in the manufacturing process. This warranty does not cover wear due to regular use or abuse of products.
If the purchased product has been altered in any way, the warranty is void.
Normatec products include a 2 year warranty. All other Hyperice products are warrantied for 1 year against manufacturer’s defects. This warranty does not cover wear due to regular use or abuse of products.
Please contact us for the warranty policy of any other branded products (Balega, Triggerpoint, BOSU, etc). They are generally one year against manufacturer’s defects, however please contact us directly for details.
Warrantied products may not be immediately replaced or refunded should a claim be opened. Depending on the brand, we reserve the right to offer a repair or replacement part if this will ensure the good working condition of our products.
Proof of purchase is required for any warranty claim. 360 Athletics will not be able to honour any warranties where this is not provided. In some cases, a non-warranty repair may be available even without a proof of purchase.
All open box products offered on our site include the same warranty as the equivalent brand new, unopened product.
Returns + Refunds
360 Athletics is dedicated to serving our customers. If after receiving your order it is not what you were expecting please contact us immediately for a Return Authorization number.
We can be reached via email (firstname.lastname@example.org) or Toll-Free Phone: 1-888-360-4625.
Please keep all the paperwork that you receive with the order and any email correspondence relating to the order in case of future discrepancies. If the shipment is damaged when you receive it from the courier company be sure to make note on their documentation and you may refuse the delivery. All returns must be sealed in their original packaging and in an acceptable condition to be returned to inventory.
A credit for your return less shipping costs and applicable restocking fee will be processed as quickly as possible once the stock is returned to our warehouse and inspected.
All returns may be subject to additional shipping fees and a restocking charge. 360 Athletics does not cover return shipping. A credit for your return less shipping costs and applicable restocking fee will be processed as quickly as possible once the stock is returned to our warehouse and inspected. We reserve the right to adjust the original quoted restocking fee if a product is returned in a condition deemed unsaleable where the item is missing parts or is in worse condition than originally promised. Defective products may be subject to a restocking fee if this is not disclosed when originally returning the product.
Sales and Coupon codes - These will only be available for the dates originally offered on the website. No extensions or exceptions will be permitted. Returns and refunds for products purchased outside of the sale or coupon dates requested with the intention of getting the sale price will not be authorized.
Proof of purchase is required for any return. Only products purchased directly from 360 Athletics, COREFX.ca and Hyperice.ca are eligible for returns or refunds. If they were purchased through a retailer, please contact that retailer where the product was purchased for a return or refund.